Latest revision as of 04:02, 29 May 2024

Hold Music

What format can be used for hold music?

Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 kHz format. The volume settings can be changed only for .WAV files in uncompressed PCM 16-bit format.

Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.

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-<translate>= Hold Music= <!--T:1-->
+= Hold Music=
-== What format can be used for hold music? == <!--T:2-->
+== What format can be used for hold music? ==
-For hold music and other prompts, Bright Pattern currently supports a variety of input formats, including .WAV, .MP3, and more. Note that this is enabled when your service provider installs the FFmpeg application; for more information, contact your service provider.
+Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 kHz format. The volume settings can be changed only for .WAV files in uncompressed PCM 16-bit format.
-<!--T:3-->
 Hold music is uploaded in the Contact Center Administrator application, section [[contact-center-administrator-guide/AudioTreatments|Audio Treatments]].
-<!--T:4-->
+[[Category:FAQ]]
-[[Category:FAQ]]</translate>