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= Quality Management Overview = | |||
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here. | Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here. | ||
== Sections == | == Sections == | ||
The following is a list of sections in the Contact Center Administrator application, section Quality Management. | The following is a list of sections in the Contact Center Administrator application, section Quality Management. | ||
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | *[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | ||
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[[File:CCA-QM-Call-Recording-Overview-54.PNG|800px|thumb|center|Quality Management]] | [[File:CCA-QM-Call-Recording-Overview-54.PNG|800px|thumb|center|Quality Management]] | ||
Latest revision as of 04:01, 29 May 2024
• 日本語
Quality Management Overview
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Sections
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
- General Settings
- Evaluation Forms
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording
