From Bright Pattern Documentation
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''Training Classes'', a feature of the [[QM/About|Omni QM]] module, allows you to create training classes (i.e., in name only) that reflect actual training an agent has received or classes an agent actively attends in real life. Training Class is defined per user in section [[Contact-center-administrator-guide/UsersandTeams/Users#Training_Class|Users > Person tab]] and is used as an optional search parameter in select [[QM/Reports/Overview|QM Reports]]. | ''Training Classes'', a feature of the [[QM/About|Omni QM]] module, allows you to create training classes (i.e., in name only) that reflect actual training an agent has received or classes an agent actively attends in real life. Training Class is defined per user in section [[Contact-center-administrator-guide/UsersandTeams/Users#Training_Class|Users > Person tab]] and is used as an optional search parameter in select [[QM/Reports/Overview|QM Reports]]. | ||
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As a report parameter, Training Classes allows you to analyze a given class by comparing it against other report data; if performance is lacking in a particular class, quality evaluators can adjust training as necessary. | As a report parameter, Training Classes allows you to analyze a given class by comparing it against other report data; if performance is lacking in a particular class, quality evaluators can adjust training as necessary. | ||
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For more information about Omni QM, contact your service provider. | For more information about Omni QM, contact your service provider. | ||
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[[File:Training-Classes-Overview-54.PNG|800px|thumb|center|Users & Teams > Training Classes]] | [[File:Training-Classes-Overview-54.PNG|800px|thumb|center|Users & Teams > Training Classes]] | ||
Revision as of 04:33, 25 June 2020
• 日本語
<translate>= Training Classes = Training Classes, a feature of the Omni QM module, allows you to create training classes (i.e., in name only) that reflect actual training an agent has received or classes an agent actively attends in real life. Training Class is defined per user in section Users > Person tab and is used as an optional search parameter in select QM Reports.
As a report parameter, Training Classes allows you to analyze a given class by comparing it against other report data; if performance is lacking in a particular class, quality evaluators can adjust training as necessary.
For more information about Omni QM, contact your service provider.
</translate>