From Bright Pattern Documentation
| Line 1: | Line 1: | ||
<translate> | <translate> | ||
<!-- | <!-- | ||
| − | = Create | + | = Create Role for Agents and Create User = |
Users are individuals with access to the Bright Pattern system. Roles are a combination of privileges that allow a user to access specific functionality and define work permissions within the Bright Pattern Contact Center (BPCC). Grouping individual users into roles is necessary for operations organization. | Users are individuals with access to the Bright Pattern system. Roles are a combination of privileges that allow a user to access specific functionality and define work permissions within the Bright Pattern Contact Center (BPCC). Grouping individual users into roles is necessary for operations organization. | ||
== Workflow == | == Workflow == | ||
| − | *Create | + | *Create a role named ''"Agent"'' |
*Create a user account | *Create a user account | ||
*Assign the user to ''Agent'' role | *Assign the user to ''Agent'' role | ||
Revision as of 11:38, 11 August 2022
• 5.19
<translate> /prevnext/