From Bright Pattern Documentation
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= Outbound Calls= | |||
=== How can I choose the number to be used when making an outbound call? === | === How can I choose the number to be used when making an outbound call? === | ||
You can define which number is to be used as the outbound caller ID by using your service selector in Agent Desktop. The service selector appears in the Active Communications List above the Recent / Directory / Favorites tabs. | You can define which number is to be used as the outbound caller ID by using your service selector in Agent Desktop. The service selector appears in the Active Communications List above the Recent / Directory / Favorites tabs. | ||
[[File:AD-Service-Selector.png|800px|thumbnail|center|Use the Service Selector to choose the type of service to be used for the interaction]] | [[File:AD-Service-Selector.png|800px|thumbnail|center|Use the Service Selector to choose the type of service to be used for the interaction]] | ||
Caller IDs (i.e., phone numbers) are added to outbound campaigns and services from the Services & Campaigns section of the Contact Center Administrator application, within the [[contact-center-administrator-guide/NumbersTab|Numbers tab]]. If the desired service does not appear in the service selector of your Agent Desktop, contact your system administrator for assistance. | Caller IDs (i.e., phone numbers) are added to outbound campaigns and services from the Services & Campaigns section of the Contact Center Administrator application, within the [[contact-center-administrator-guide/NumbersTab|Numbers tab]]. If the desired service does not appear in the service selector of your Agent Desktop, contact your system administrator for assistance. | ||
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[[Category:FAQ]] | |||
[[Category:FAQ]] | |||
Latest revision as of 04:02, 29 May 2024
• 日本語
Outbound Calls
How can I choose the number to be used when making an outbound call?
You can define which number is to be used as the outbound caller ID by using your service selector in Agent Desktop. The service selector appears in the Active Communications List above the Recent / Directory / Favorites tabs.
Caller IDs (i.e., phone numbers) are added to outbound campaigns and services from the Services & Campaigns section of the Contact Center Administrator application, within the Numbers tab. If the desired service does not appear in the service selector of your Agent Desktop, contact your system administrator for assistance.