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The ''Oracle Service Cloud Integration Guide'' discusses the following aspects of [http://www.brightpattern.com/call-center-software/crm-integrations/rightnow-integration-2/ RightNow integrations]: | The ''Oracle Service Cloud Integration Guide'' discusses the following aspects of [http://www.brightpattern.com/call-center-software/crm-integrations/rightnow-integration-2/ RightNow integrations]: | ||
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<center>[[rightnow-integration-guide/Audience|< Previous]] | [[rightnow-integration-guide/Prerequisites|Next >]]</center> | <center>[[rightnow-integration-guide/Audience|< Previous]] | [[rightnow-integration-guide/Prerequisites|Next >]]</center> | ||
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Latest revision as of 04:10, 29 May 2024
Scope
The Oracle Service Cloud Integration Guide discusses the following aspects of RightNow integrations:
- Oracle Service Cloud Integration Setup
- How to Set Up the Integrated Agent Desktop
- Accessing Oracle Service Cloud Data from Scenarios
- Configuration
- Scenario Blocks
- Integrated Agent Desktop
- Features
- Softphone and Click-to-Call
- Built-In Softphone
- How to Use the Click-to-Call function
- Activity History
- Becoming Familiar with Activity History