From Bright Pattern Documentation
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| − | + | = All Salesforce Tutorials = | |
After integrating your [[Sfdc-integration-guide/Classic/Overview|Salesforce Classic]] or [[Sfdc-integration-guide/Lightning/Overview|Salesforce Lightning]] environment with your Bright Pattern contact center, you will want to configure the specific actions and situations you want to happen in Salesforce, such as importing calling lists, exporting campaign results, and so forth. In order to complete such actions, we present the following tutorials. | After integrating your [[Sfdc-integration-guide/Classic/Overview|Salesforce Classic]] or [[Sfdc-integration-guide/Lightning/Overview|Salesforce Lightning]] environment with your Bright Pattern contact center, you will want to configure the specific actions and situations you want to happen in Salesforce, such as importing calling lists, exporting campaign results, and so forth. In order to complete such actions, we present the following tutorials. | ||
| − | == Articles == | + | == Articles == |
*[[sfdc-integration-guide/Tutorials/ImportingCallingListsandExportingCampaignResults | Import Calling Lists and Export Campaign Results]] | *[[sfdc-integration-guide/Tutorials/ImportingCallingListsandExportingCampaignResults | Import Calling Lists and Export Campaign Results]] | ||
*[[sfdc-integration-guide/Tutorials/CustomizingSFDCActivityObjects | Customize Salesforce Activity Objects]] | *[[sfdc-integration-guide/Tutorials/CustomizingSFDCActivityObjects | Customize Salesforce Activity Objects]] | ||
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*[[Sfdc-integration-guide/Tutorials/LightningManualRescheduleForAgents | Reschedule Campaign Calls Manually from the Integrated Agent Desktop Widget]] | *[[Sfdc-integration-guide/Tutorials/LightningManualRescheduleForAgents | Reschedule Campaign Calls Manually from the Integrated Agent Desktop Widget]] | ||
*[[Sfdc-integration-guide/Tutorials/RemoveSFDCIntegration | How to Remove Salesforce Integration]] | *[[Sfdc-integration-guide/Tutorials/RemoveSFDCIntegration | How to Remove Salesforce Integration]] | ||
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Latest revision as of 04:10, 29 May 2024
• 日本語
All Salesforce Tutorials
After integrating your Salesforce Classic or Salesforce Lightning environment with your Bright Pattern contact center, you will want to configure the specific actions and situations you want to happen in Salesforce, such as importing calling lists, exporting campaign results, and so forth. In order to complete such actions, we present the following tutorials.
Articles
- Import Calling Lists and Export Campaign Results
- Customize Salesforce Activity Objects
- Configure Salesforce Data Screen Pop for Outbound Preview Campaigns
- Search for a Contact
- Locate or Create Screen Pop URLs for a Salesforce Object
- Enable Service Console or Service Cloud
- Pause and Resume Recordings
- Configuring Manually Rescheduled Preview Campaign Calls in Salesforce Lightning
- Reschedule Campaign Calls Manually from the Integrated Agent Desktop Widget
- How to Remove Salesforce Integration
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