From Bright Pattern Documentation
All Salesforce Tutorials
After integrating your Salesforce Classic or Salesforce Lightning environment with your Bright Pattern contact center, you will want to configure the specific actions and situations you want to happen in Salesforce, such as importing calling lists, exporting campaign results, and so forth. In order to complete such actions, we present the following tutorials.
Articles
- Configure Click-to-Preview
- Configure Manually Rescheduled Preview Campaign Calls in Salesforce Lightning
- Configure Salesforce Data Screen Pop for Outbound Preview Campaigns
- Customize Salesforce Activity Objects
- Enable Service Console or Service Cloud
- Import Calling Lists and Export Campaign Results
- Locate or Create Screen Pop URLs for a Salesforce Object
- Pause and Resume Recordings
- Remove Salesforce Integration
- Reschedule Campaign Calls Manually from the Integrated Agent Desktop Widget
- Salesforce Lightning Scenario and Workflow Variables
- Search for a Contact