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| − | + | = Auxiliary Metrics = | |
There are up to three auxiliary metrics that can be shown with a given [[Agent-guide/Work/Dashboard/Metrics | Dashboard metric]], for example ''Bad record: 25/24(26) (1st)''. | There are up to three auxiliary metrics that can be shown with a given [[Agent-guide/Work/Dashboard/Metrics | Dashboard metric]], for example ''Bad record: 25/24(26) (1st)''. | ||
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It is possible to display any combination of the following metrics. Your system administrator may provide an additional explanation regarding the format of each displayed metric. | It is possible to display any combination of the following metrics. Your system administrator may provide an additional explanation regarding the format of each displayed metric. | ||
| − | == Team ranking == | + | == Team ranking == |
This value will indicate your personal performance and is displayed as an ordinal number, e.g., ''Bad record: 25 (1st)''. | This value will indicate your personal performance and is displayed as an ordinal number, e.g., ''Bad record: 25 (1st)''. | ||
| − | == Show next value == | + | == Show next value == |
This value is the performance of the agent closest to you in current ranking and is displayed as a fraction, e.g., ''Bad record: 25/24''. | This value is the performance of the agent closest to you in current ranking and is displayed as a fraction, e.g., ''Bad record: 25/24''. | ||
| − | == Show total dispositioned calls == | + | == Show total dispositioned calls == |
This value is your personal ranking within the team based on a comparison of the current value of the given metric for all members of the team; it is displayed as a number in parenthesis, e.g., ''Bad record: 25(26)''. | This value is your personal ranking within the team based on a comparison of the current value of the given metric for all members of the team; it is displayed as a number in parenthesis, e.g., ''Bad record: 25(26)''. | ||
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Latest revision as of 04:12, 29 May 2024
Auxiliary Metrics
There are up to three auxiliary metrics that can be shown with a given Dashboard metric, for example Bad record: 25/24(26) (1st).
It is possible to display any combination of the following metrics. Your system administrator may provide an additional explanation regarding the format of each displayed metric.
Team ranking
This value will indicate your personal performance and is displayed as an ordinal number, e.g., Bad record: 25 (1st).
Show next value
This value is the performance of the agent closest to you in current ranking and is displayed as a fraction, e.g., Bad record: 25/24.
Show total dispositioned calls
This value is your personal ranking within the team based on a comparison of the current value of the given metric for all members of the team; it is displayed as a number in parenthesis, e.g., Bad record: 25(26).