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Calendar Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

• Schedule and edit events and appointments
• Reassign events to other contact center users
• Set reminders
• Facilitate follow-ups to customers

Articles

The following is a list of articles in this section:

• Calendar Views
• Reminders

Tutorials

Learn more about using the Calendar in this guide's Tutorials section.

• How to Edit Existing Events
• How to Open the Calendar
• How to Schedule an Event< Previous | Next >