From Bright Pattern Documentation
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| − | = How to View Your Evaluations = | + | = How to View Your Evaluations = |
The evaluations for all of your interactions live in a special part of Agent Desktop called ''My Evals''. | The evaluations for all of your interactions live in a special part of Agent Desktop called ''My Evals''. | ||
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Each evaluation is sorted according to type: | Each evaluation is sorted according to type: | ||
* [[QM/EvalHome/Overview#Pending_confirmations | Pending confirmations]] | * [[QM/EvalHome/Overview#Pending_confirmations | Pending confirmations]] | ||
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* [[QM/EvalHome/Overview#Failed | Failed]] | * [[QM/EvalHome/Overview#Failed | Failed]] | ||
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The following procedure shows you how to find and view your evaluations. | The following procedure shows you how to find and view your evaluations. | ||
| − | == Procedure == | + | == Procedure == |
# On the Agent Desktop application’s navigation bar, click on the '''Quality Management''' icon. [[File:Agent-Eval-Home-Icon-5310.png|50px]]<br /><br /> | # On the Agent Desktop application’s navigation bar, click on the '''Quality Management''' icon. [[File:Agent-Eval-Home-Icon-5310.png|50px]]<br /><br /> | ||
# The ''Eval Home'' screen appears, which is where you will find links to all evaluations for your customer interactions.<br /><br /> | # The ''Eval Home'' screen appears, which is where you will find links to all evaluations for your customer interactions.<br /><br /> | ||
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# Click on one of the search preset buttons to go to a list of interactions of the given type.<br /><br /> | # Click on one of the search preset buttons to go to a list of interactions of the given type.<br /><br /> | ||
# To view an evaluation, double-click on the selected interaction; it will launch in ''Eval Console''. From here, you can view the evaluation on the right side of the screen. | # To view an evaluation, double-click on the selected interaction; it will launch in ''Eval Console''. From here, you can view the evaluation on the right side of the screen. | ||
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Latest revision as of 04:13, 29 May 2024
• 日本語
How to View Your Evaluations
The evaluations for all of your interactions live in a special part of Agent Desktop called My Evals.
Each evaluation is sorted according to type:
The following procedure shows you how to find and view your evaluations.
Procedure
- On the Agent Desktop application’s navigation bar, click on the Quality Management icon.
- The Eval Home screen appears, which is where you will find links to all evaluations for your customer interactions.
- In the My Evals section on the left side of the screen, you will find a column of clickable search preset buttons that display counters (i.e., numbers) of the evaluations available in a specific status:
- Pending confirmations - The evaluations of your interactions that you need to accept or reject
- Accepted - If you are an agent, the evaluations of your interactions that have been accepted/confirmed by anyone; if you are an evaluator, the evaluations submitted by this evaluator and accepted by anyone.
- Disputed - If you are an agent, the evaluations of your interactions that have rejected/disputed by anyone; if you are an evaluator, the evaluations submitted by this evaluator and rejected (but not reopened yet).
- Failed - The evaluations of your interactions that do not have a high enough score to be considered passing
- Pending confirmations - The evaluations of your interactions that you need to accept or reject
- Click on one of the search preset buttons to go to a list of interactions of the given type.
- To view an evaluation, double-click on the selected interaction; it will launch in Eval Console. From here, you can view the evaluation on the right side of the screen.
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