From Bright Pattern Documentation
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Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected. | Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected. | ||
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<center>[[desktop-integration-api-net-version-tutorial/CallStates|< Previous]] | [[desktop-integration-api-net-version-tutorial/EnteringDispositionsandNotes|Next >]]</center> | <center>[[desktop-integration-api-net-version-tutorial/CallStates|< Previous]] | [[desktop-integration-api-net-version-tutorial/EnteringDispositionsandNotes|Next >]]</center> | ||
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Latest revision as of 04:31, 29 May 2024
Wrapping Up After-call Work
Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.
For manual completion of interaction while in After-call Work, use this method for the Item object:
- public void complete();
The following event will be raised when the interaction is completed:
- public event ItemCompletedCallback itemCompletedCallback;
Note that the same event will be raised if the interaction is finished automatically (by timeout).