5.2:Mobile-web-api-specification/GetActiveChat

• 5.19 • 5.2 • 5.3 • 5.8

Get Active Chat

Get Active Chat returns the properties of an active chat session.

URL

http[s]://<host>:<port>/clientweb/api/v1/chats/active?tenantUrl=<tenantUrl>

Method

GET

Returns

200 – Chat session properties (content type: application/json)

Example

{ "chat_id":”<chat ID>”, “state”:”<queued|connected|ivr>”, “ewt”:<estimated wait time for a chat in state queued>, “phone_number”:”<phone number that will be used for callback>” }

Errors

401 – Unauthorized

404 – Not found

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