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| − | Business process outsourcing (BPO) clients are added, deleted, enabled, or disabled for your tenant via the ''Case & Contact Management'' section of the Contact Center Administrator application.
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| − | Note that the Client Partitions feature is reserved for future use. This section of the ''Contact Center Administrator Guide'' offers a brief description of this feature's functionality.
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| − | == Adding/Deleting Client Partitions == <!--T:3-->
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| − | Adding a client partition will allow contacts specific to that client to be added to your tenant. To add a client partition, click the '''Add new''' "+" button. Depending on your system configuration, there may be a limit to how many partitions may be added.
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| − | Deleting a client partition will delete contacts, companies, emails, and activity history for that client. To delete a client partition, click the '''Delete''' "x" button. Upon clicking the '''Delete''' button, the following confirmation prompt will be shown: ''Are you absolutely sure you want to delete <X> including all contacts, emails, activity history belonging to this client?''.
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| − | Note that client partitions are optional, and contacts can be created without a BPO Client partition reference.
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| − | == Properties == <!--T:6-->
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| − | Client Partition properties are as follows.
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| − | [[File:Client-Partitions-Properties-50.png|800px|thumbnail|center|Client Partitions properties]]
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| − | === Name === <!--T:8-->
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| − | ''Name'' is the name of the BPO client. This field is mandatory.
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| − | === Description === <!--T:9-->
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| − | Detailed notes regarding the client are added in the ''Description'' field.
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| − | === Enabled === <!--T:10-->
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| − | Selecting the ''Enabled'' checkbox allows the BPO client option to be available for selections in the drop-down menus of the Agent Desktop application. Incoming calls and emails will go through and be assigned to this BPO client.
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| − | == Associations == <!--T:11-->
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| − | Client partitions are assigned to services in the ''Services & Campaigns > Properties > Client Partition'' section of Contact Center Administrator. Any services with which BPO clients are associated are shown here in the ''Associations'' tab.
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| − | For more information on associating partitions with services, see the general service settings [[contact-center-administrator-guide/PropertiesTab|Properties Tab]].
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| − | <!--T:13-->
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| − | [[File:Client-Partitions-Associations-50.png|650px|thumbnail|center|Associations tab]]
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| | </translate> | | </translate> |
Revision as of 18:32, 19 November 2018
<translate>= Client Partitions=
This section is reserved for future use.
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