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<translate>=Tutorials for Admins=
 
<translate>=Tutorials for Admins=
Introduction
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''Tutorials for Admins'' is a collection of how-to articles for system administrators using Bright Pattern's Contact Center Administrator application. This collection's articles explain how to accomplish specific goals related to configuration, integrations, setting up services, building scenarios, AI and bots, and other topics.
*[[tutorials-for-admins/About |  About]]
 
  
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== Topics ==
 
*[[tutorials-for-admins/AIBots |  AI and Bots]]
 
*[[tutorials-for-admins/AIBots |  AI and Bots]]
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*[[tutorials-for-admins/Chat |  Chat]]
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*[[tutorials-for-admins/Forms |  Forms]]
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*[[tutorials-for-admins/Integrations |  Integrations]]
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*[[tutorials-for-admins/Scenarios |  Scenarios]]
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*[[tutorials-for-admins/Services |  Services]]
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*[[tutorials-for-admins/Softphone |  Softphone]]
  
AI and Bots
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== Audience ==
*[[tutorials-for-admins/HowtoAddBotChatSuggestionsEngine |  How to Add a Bot or Chat Suggestions Engine]]
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Readers are expected to be familiar with and have access to [[5.3:Contact-center-administrator-guide |  
*[[tutorials-for-admins/SetupanAlterraIntegrationAccount |  Set up an Alterra Integration Account]]
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  Contact Center Administrator]], the application that is used for configuring contact center operations and generating reports.
*[[tutorials-for-admins/SetupanAWSLexIntegrationAccount |  Set up an AWS Lex Integration Account]]
 
*[[tutorials-for-admins/SetupaWatsonAssistantIntegrationAccount |  Set up a Watson Assistant Integration Account]]
 
*[[tutorials-for-admins/HowtoCreateAmazonLexBot |  How to Create an Amazon Lex Bot]]
 
*[[tutorials-for-admins/HowtoCreateWatsonAssistant |  How to Create a Watson Assistant]]
 
*[[tutorials-for-admins/HowtoIntegrateBotswithChat |  How to Integrate Bots with Chat]]
 
Campaigns
 
*[[tutorials-for-admins/HowtoConfigureOutboundCampaigns |  How to Configure Outbound Campaigns]]
 
Chat
 
*[[tutorials-for-admins/HowtoAddContactTab |  How to Add a Contact Tab]]
 
*[[tutorials-for-admins/HowtoConfigureChatServices |  How to Configure Chat Services]]
 
*[[tutorials-for-admins/HowtoConfigureWebChat |  How to Configure Web Chat]]
 
*[[tutorials-for-admins/HowtoEditChatWidgetStyle |  How to Edit Chat Widget Style]]
 
*[[tutorials-for-admins/HowtoUsetheChatWidgetHTMLSnippet |  How to Use the Chat Widget HTML Snippet]]
 
Forms
 
*[[tutorials-for-admins/HowtoDisplaySearchableCallListColumnsinActivityForms |  How to Display Searchable Call List Columns in Activity Forms]]
 
Integrations
 
*[[Contact-center-administrator-guide/IntegrationAccounts#Managing_Integration_Accounts |  How to Add an Integration Account]]
 
*[[tutorials-for-admins/HowtoIntegrateFacebookMessenger | How to Integrate Facebook Messenger]]
 
Scenarios
 
*[[tutorials-for-admins/Scenario-BuildingExercises | Scenario-Building Exercises]]
 
*[[tutorials-for-admins/ScenarioTemplates |  Scenario Templates]]
 
Services
 
*[[tutorials-for-admins/QuickStart |  Quick Start]]
 
*[[tutorials-for-admins/HowtoConfigureChatServices |  How to Configure Chat Services]]
 
*[[tutorials-for-admins/HowtoConfigureEmailServices |  How to Configure Email Services]]
 
*[[tutorials-for-admins/HowtoConfigureInboundVoiceServices |  How to Configure Inbound Voice Services]]
 
Softphone
 
*[[tutorials-for-admins/HowtoConfigureSoftphoneforRemoteDesktop |  How to Configure Softphone for Remote Desktop]]
 
 
 
 
 
 
 
 
 
 
 
  
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== Questions? ==
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At Bright Pattern, we are continually adding more tutorials to our collection. If you need help with a topic that is not already covered in documentation, please contact [https://www.brightpattern.com/contact-center-support Customer Success Management], connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page, or post comments to documentation articles.
  
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We're happy to help with any questions you might have!
  
  
 
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Revision as of 23:48, 14 January 2019

• 日本語
• 5.19 • 5.3 • 5.8

<translate>=Tutorials for Admins= Tutorials for Admins is a collection of how-to articles for system administrators using Bright Pattern's Contact Center Administrator application. This collection's articles explain how to accomplish specific goals related to configuration, integrations, setting up services, building scenarios, AI and bots, and other topics.

Topics

Audience

Readers are expected to be familiar with and have access to Contact Center Administrator, the application that is used for configuring contact center operations and generating reports.

Questions?

At Bright Pattern, we are continually adding more tutorials to our collection. If you need help with a topic that is not already covered in documentation, please contact Customer Success Management, connect with us via the Contact Us page, or post comments to documentation articles.

We're happy to help with any questions you might have!


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