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• 5.19 • 5.3 • 5.8

AI and Bots

• Overview

Bot Creation

• How to Create an Amazon Lex Bot
• How to Create a Watson Assistant
• How to Configure a Microsoft Azure Web App Bot from a Template

Integration Account Configuration

• How to Add a Bot or Chat Suggestions Engine
• Set up an AWS Lex Integration Account
• Set up a Watson Assistant (Conversation) Integration Account
• Set up a Watson Assistant Integration Account

Putting It All Together in Bright Pattern

• How to Integrate Bots with Chat
• Using Real-time Voice Transcripts to Assist Agents on Calls
• Using a Bot to Assist Agents in Chats
• How to Use AI Agent in Scenarios< Previous | Next >