From Bright Pattern Documentation
< 5.19:Agent-guide | Work
| Line 2: | Line 2: | ||
= Cases and Email = | = Cases and Email = | ||
*[[agent-guide/Work/CasesEmail/Overview | Overview]] | *[[agent-guide/Work/CasesEmail/Overview | Overview]] | ||
| − | *[[agent-guide/ | + | *[[agent-guide/Work/CasesEmail/CaseStates | Case States]] |
| − | *[[agent-guide/Work/ | + | * [[agent-guide/Work/UnderstandingEmailCasesandThreads | Cases Versus Threads]] |
| + | Tutorials | ||
*[[Agent-guide/Tutorials/Cases#Accepting_Email | Accepting Email]] | *[[Agent-guide/Tutorials/Cases#Accepting_Email | Accepting Email]] | ||
| − | |||
*[[Agent-guide/Tutorials/Cases#Follow-ups | Follow-ups]] | *[[Agent-guide/Tutorials/Cases#Follow-ups | Follow-ups]] | ||
*[[Agent-guide/Tutorials/Cases#Fonts | Fonts]] | *[[Agent-guide/Tutorials/Cases#Fonts | Fonts]] | ||
Revision as of 21:45, 22 January 2019
<translate>
Cases and Email
Tutorials
- Accepting Email
- Follow-ups
- Fonts
- Handling Email
- Masking Data
- Retrieving Email from Queue
- Reviewing Email
- Search
</translate>