From Bright Pattern Documentation
< 5.19:Agent-guide | Work
| Line 3: | Line 3: | ||
*[[agent-guide/Work/CasesEmail/Overview | Overview]] | *[[agent-guide/Work/CasesEmail/Overview | Overview]] | ||
*[[agent-guide/Work/CasesEmail/CaseStates | Case States]] | *[[agent-guide/Work/CasesEmail/CaseStates | Case States]] | ||
| − | * [[agent-guide/Work/ | + | * [[agent-guide/Work/CasesEmail/CasesVersusThreads | Cases Versus Threads]] |
Tutorials | Tutorials | ||
*[[Agent-guide/Tutorials/Cases#Accepting_Email | Accepting Email]] | *[[Agent-guide/Tutorials/Cases#Accepting_Email | Accepting Email]] | ||
Revision as of 21:48, 22 January 2019
<translate>
Cases and Email
Tutorials
- Accepting Email
- Follow-ups
- Fonts
- Handling Email
- Masking Data
- Retrieving Email from Queue
- Reviewing Email
- Search
</translate>