From Bright Pattern Documentation
Jump to: navigation, search
Newer edit →
VisualWikitext
Tracy (talk | contribs)

18,569 edits

< Previous | Next >
No edit summary
 
Tracy (talk | contribs)
18,569 edits
No edit summary
Line 4: Line 4:


For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object:
For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object:
public void complete();


::''public void complete();''
The following event will be raised when the interaction is completed:
public event ItemCompletedCallback itemCompletedCallback;


The following event will be raised when the interaction is completed:
Note that the same event will be raised if the interaction is finished automatically (by timeout).


::''public event ItemCompletedCallback itemCompletedCallback;''


Note that the same event will be raised if the interaction is finished automatically (by timeout).








<center>[[desktop-integration-api-net-version-tutorial/CallStates|< Previous]]  |  [[desktop-integration-api-net-version-tutorial/EnteringDispositionsandNotes|Next >]]</center>
</translate>
</translate>

Revision as of 20:14, 13 May 2019

<translate>= Wrapping Up After-call Work=

Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.

For manual completion of interaction while in After-call Work, use this method for the Item object: 

public void complete();

The following event will be raised when the interaction is completed: 

public event ItemCompletedCallback itemCompletedCallback;

Note that the same event will be raised if the interaction is finished automatically (by timeout).




</translate>

< Previous | Next >
Retrieved from "https://help.brightpattern.com/index.php?title=latest:Desktop-integration-api-net-version-tutorial/WrappingUpAfter-callWork&oldid=40302"