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Contents

  • Desktop Integration API .NET Version Tutorial

Desktop Integration API .NET Version Tutorial

Introduction

  • Purpose
  • Audience

Tutorial

  • General Information
  • Project and Code Setup
  • Threading Model
  • Agent Login
  • Agent State
  • Services
  • Making a call
  • Transfers
  • Conference
  • Receiving a call
  • Call States
  • Wrapping Up After-call Work
  • Entering Dispositions and Notes
  • Directory
  • Recent Interactions
  • Favorites
  • Notifications
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