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<translate>= Overview =
<translate>= Quality Management Overview =
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.


 
== Sections ==
[[File:CCA-Quality-Management-Overview-53.PNG|800px|thumb|center|Quality Management]]
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
 
 
== Section Articles ==
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings |  General Settings]]
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings |  General Settings]]
*[[contact-center-administrator-guide/QualityManagement/SurveyForms |  Survey Forms]]
*[[contact-center-administrator-guide/QualityManagement/SurveyForms |  Survey Forms]]
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*[[contact-center-administrator-guide/QualityManagement/ScreenRecording |  Screen Recording]]
*[[contact-center-administrator-guide/QualityManagement/ScreenRecording |  Screen Recording]]
*[[contact-center-administrator-guide/QualityManagement/Encryption |  Encryption Settings]]
*[[contact-center-administrator-guide/QualityManagement/Encryption |  Encryption Settings]]
[[File:CCA-Quality-Management-Overview-53.PNG|800px|thumb|center|Quality Management]]






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Revision as of 15:25, 9 September 2019

• 日本語

<translate>= Quality Management Overview = Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.

Sections

The following is a list of sections in the Contact Center Administrator application, section Quality Management.


Quality Management




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