latest:Faq/HoldMusic: Difference between revisions

Revision as of 17:44, 17 September 2019

<translate>= Hold Music=

What format can be used for hold music?

Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. Although we do not currently support MP3 files or stereo audio, support for stereo audio and additional file types will be added at a later time.

Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.</translate>

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 == What format can be used for hold music? == <!--T:2-->
-For hold music and other prompts, Bright Pattern currently supports a variety of input formats, including .WAV, .MP3, and more. Note that this is enabled when your service provider installs the FFmpeg application; for more information, contact your service provider.
+Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. Although we do not currently support MP3 files or stereo audio, support for stereo audio and additional file types will be added at a later time.
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