From Bright Pattern Documentation
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The following is a list of sections in the Contact Center Administrator application, section Quality Management. | The following is a list of sections in the Contact Center Administrator application, section Quality Management. | ||
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | *[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | ||
*[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | *[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | ||
*[[contact-center-administrator-guide/QualityManagement/GradingCategories | Grading Categories]] | *[[contact-center-administrator-guide/QualityManagement/GradingCategories | Grading Categories]] | ||
Revision as of 23:54, 13 November 2019
• 日本語
<translate>= Quality Management Overview = Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Sections
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
</translate>