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Bright Pattern provides scenario exercises, which show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario. | Bright Pattern provides scenario exercises, which show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario. | ||
== | == General == | ||
*[[Scenario-builder-reference-guide/Exercises/ScenarioBuilderBasics | Scenario Builder Basics]] | |||
*[[scenario-builder-reference-guide/Exercises/DownloadableTemplates | Downloadable Scenario Templates]] | |||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaBasicScenario | Create a Basic Scenario]] | |||
== Chat == | |||
*[[Scenario-builder-reference-guide/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]] | *[[Scenario-builder-reference-guide/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]] | ||
*[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | ||
*[[Scenario-builder-reference-guide/Exercises/ChatScenarioConfigurationMicrosoftAzureWebAppBot | How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] | *[[Scenario-builder-reference-guide/Exercises/ChatScenarioConfigurationMicrosoftAzureWebAppBot | How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation | Pop Case or Contact Information]] | |||
*[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm | Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]] | *[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm | Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]] | ||
== Voice == | == Voice == | ||
*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | |||
* [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB | How to Configure Last-Agent Routing Using the Internal Database]] | |||
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | ||
*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] | ||
*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | ||
*[[scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | *[[scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | ||
*[[scenario-builder-reference-guide/Exercises/SingleStepExternalTransfer | Redirect Calls Economically with a Single-Step External Transfer Option]] | |||
*[[Scenario-builder-reference-guide/Exercises/Skill-BasedRoutingandAutoAttendant | Skill-Based Call Routing with an Auto Attendant Choice]] | *[[Scenario-builder-reference-guide/Exercises/Skill-BasedRoutingandAutoAttendant | Skill-Based Call Routing with an Auto Attendant Choice]] | ||
*[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | |||
*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | ||
Revision as of 23:04, 12 February 2021
• 日本語
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All Scenario Exercises
Bright Pattern provides scenario exercises, which show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.
General
Chat
Voice
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