• 日本語

• 5.19 • 5.3 • 5.8

<translate>=Tutorials for Admins= Introduction

• About

AI and Bots

• How to Add a Bot or Chat Suggestions Engine
• Set up an Alterra Integration Account
• Set up an AWS Lex Integration Account
• Set up a Watson Assistant Integration Account
• How to Create an Amazon Lex Bot
• How to Create a Watson Assistant
• How to Integrate Bots with Chat

Campaigns

• How to Configure Outbound Campaigns

Chat

• How to Add a Contact Tab
• How to Configure Chat Services
• How to Configure Web Chat
• How to Edit Chat Widget Style
• How to Use the Chat Widget HTML Snippet

Integrations

• How to Add an Integration Account
• How to Integrate Facebook Messenger

Other

• How to Display Calling List Columns in Agent Desktop Search
• How to Display Searchable Call List Columns in Activity Forms

Scenarios

• Scenario-Building Exercises
• Scenario Templates

Services

• Quick Start
• How to Configure Chat Services
• How to Configure Email Services
• How to Configure Inbound Voice Services

Softphone

• How to Configure Softphone for Remote Desktop

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