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About

Tutorials for Admins is a collection of articles that explain how to accomplish specific goals using Bright Pattern's Contact Center Administrator application. This collection offers tutorials on various topics related to configuration, integrations, setting up services, building scenarios, AI and bots, and much more.

Audience

Readers of this guide are expected to be familiar with and have access to Contact Center Administrator, the application that is used for configuring contact center operations and generating reports.

How to Use This Guide

Tutorials are organized by topic (e.g., chat, scenarios, integrations, bots, etc.) and then by article name. You can browse topics by scrolling up and down the page, viewing the navigation menu on the left-hand side.

You can view the same topics and articles in the Table of Contents.

Questions?

Tutorials for Admins is a growing collection of "how-to" articles. If you need help with a topic that is not already covered in documentation, please contact Customer Success Management, connect with us via the Contact Us page, or post comments to documentation articles.

We're happy to help with any questions you might have!

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