• 日本語

Quality Management Overview

Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.

Sections

The following is a list of sections in the Contact Center Administrator application, section Quality Management.

• General Settings
• Evaluation Forms
• Survey Forms
• Grading Categories
• Call Recording and Monitoring
• Screen Recording

Quality Management

< Previous | Next >