Integrate WhatsApp with Bright Pattern Contact Center

Bright Pattern Contact Center communicates with WhatsApp using the WhatsApp business API. This guide describes integrating Bright Pattern Contact Center and WhatsApp.

Dependencies

Access to a Meta business account
A WhatsApp API URL
A WhatsApp phone number ID
A WhatsApp business account ID
A WhatsApp access token
Bright Pattern Contact Center 5.0 or newer
Privileges to create an integration account in Bright Pattern Contact Center Administrator


	For instructions to set up a WhatsApp business account and generate a token, see Configure WhatsApp for Integration.

Integrate WhatsApp with Bright Pattern Contact Center:

1. Access your Bright Pattern Contact Center Administrator instance and navigate to the WhatsApp integration section in Call Center Configuration > Integration Accounts. Press the + button to add a new integration

Press the + button for integration options

2. Select the WhatsApp Messenger integration.

3. Configure the name and details

4. Choose WhatsApp(Native) for the provider

5. Configure the API URL, phone number ID, business account ID, and the access token you have received from your WhatsApp app you configured with your Meta business account

6. Once the required parameters are filled, test your connection.

7. If your connection test is successful, you can click the "Apply" button.

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