Methods

• Overview

Agent State

• getState
• setStatus

Dialing and Transfers

• dialNumber
• mergeAllCallsIntoConference
• selectService
• setRescheduleWindow
• singleStepTransfer
• singleStepConference

Completing and Terminating an Interaction

• postVariable
• setDisposition
• setDispositionByName
• setNotes
• terminateInteraction
• completeInteraction
• completeInteractionWithDisp

Call Recordings Control

• muteCallRecordings()
• unmuteCallRecordings()
• getCallRecordingStatus(callback)
• startCallRecording(callback)
• stopCallRecording(callback)
• muteCallRecording(callback)
• unmuteCallRecording(callback)< Previous | Next >