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From Bright Pattern Documentation
< 5.3:Scenario-builder-reference-guide
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• 5.19 • 5.3 • 5.8

Contents

  • Scenario Builder Reference Guide
    • Introduction
  • About
  • Scenario Builder OverviewExercises
  • Scenario-Building ExercisesScenario Blocks Definitions
  • Scenario BlocksReference
  • Scenario Reference Material

Exercises

  • Overview
  • Scenario Builder Basics
  • All Scenario Exercises
  • Create a Basic Scenario
  • Pop Case or Contact Information
  • Chat Scenario That Uses Bots
  • How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
  • How to Blacklist Specific Phone Numbers
  • Distribute Surveys to a Percentage of Random Customers
  • How to Configure Last-Agent Routing Using the Internal Database
  • Route Callers to the Last Agent and Provide a Voicemail Option
  • Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
  • Skill-Based Call Routing with an Auto Attendant Choice
  • Voice Scenario Survey
  • Use Conversational IVR in a Scenario
  • Scenario Example
  • Downloadable Scenario Templates
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