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From Bright Pattern Documentation
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5.19
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5.2
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5.3
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5.8
Contents
ServiceNow Integration Guide
ServiceNow Integration Guide
Introduction
Purpose
About
Audience
Configuration
Prerequisites
ServiceNow Integration Configuration
Scenarios
Accessing ServiceNow Data from Scenarios
Configuration
Scenario Blocks
Features and Usage
Integrated Agent Desktop
Softphone and Click-to-Call
Activity