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From Bright Pattern Documentation
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5.8:Agent-guide
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5.19
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5.3
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5.8
Contents
Agent Guide
Introduction
Welcome
What Is Agent Desktop?
User Interface Overview
Getting Started
Setup
Usage
Working in Agent Desktop
Tutorials
Tutorials
Help
Troubleshooting
Work
Working in Agent Desktop
Accessibility
Calendar
Calls
Cases and Email
Chats
Contacts
Dashboard
Home Page
Knowledge Base
Mobile App Interactions
Outbound Campaigns
Quality Management
Screen-Pop
Search
States
Voicemail
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