• 5.19 • 5.3 • 5.8

setStatus

Requests an agent routing state change (with or without a reason code). setStatus uses a callback function with command CHANGE_STATE to set the agent state and reason.

Note that the agent must be logged in to Agent Desktop in order to use setStatus. See this specification's Use Cases section for ways to use this method.

Request

Syntax

window.bpspat.api.setStatus(status,reason_code="")

For example:

window.bpspat.api.setStatus('READY')

Parameters

Parameter	Data Type	Required/Optional	Description
status	string	required	Specifies the agent state to be set
reason_code	number	optional	Specifies the reason for agent state change

Response

Empty.

In response to the request, the agent status is changed.

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