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• 日本語
• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Reporting Database Specification

Reporting Database Specification

Introduction

  • Purpose
  • Audience
  • How to Use This Guide

Statistical Data

  • General Information About Statistical Data
  • agent_performance
  • team_performance
  • service_in_time_counters
  • service_performance
  • overflow_counters
  • disposition_counters
  • callback_counters
  • requested_skills
  • scenario_steps_counters
  • concurrent_users

Detailed Records

  • General Information About Detailed Records
  • agent_activity
  • call_detail
  • evaluation_results
  • evaluation_result_details
  • interaction_step_skills
  • interaction_quality_monitoring
  • interaction_quality_monitoring_grades
  • surveys
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