• 5.19 • 5.2 • 5.3 • 5.8

Wrapping Up After-call Work

Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.

For manual completion of interaction while in After-call Work, use this method for the Item object:

public void complete();

The following event will be raised when the interaction is completed:

public event ItemCompletedCallback itemCompletedCallback;

Note that the same event will be raised if the interaction is finished automatically (by timeout).

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