• 5.2

Audience

This guide is intended for the IT personnel responsible for the data infrastructure of Bright Pattern Contact Center-based contact centers. Readers of this guide are expected to have expertise in web application development as well as a solid understanding of contact center operations and resources that are involved in such operations.

For general information about tenant management, see the Bright Pattern Contact Center Service Provider Guide.

For information about tenant configuration, see the Contact Center Administrator Guide.

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