From Bright Pattern Documentation
setDisposition
Sets the disposition of the interaction using a disposition code. (To set disposition by name, see method setDispositionByName).
See the Agent Desktop 1.0 SDK Specification's Use Cases section for ways to use this method.
Request
Syntax
window.bpspat.api.setDisposition(item_id, disposition_code)
Parameters
| Parameter | Type | Optional/Required | Description | Example |
| item_id | string | required | The interaction ID of the interaction | "EE55D97E-2705-49D1-A36D-34B3381DD416" |
| disposition_code | string | required | The disposition code to be set for the interaction | "12345" |
Response
Empty. In response to the request, the disposition is changed to the specified disposition code.