From Bright Pattern Documentation
setDispositionByName
Sets the disposition of the interaction using the disposition name. (To set disposition by code, see method setDisposition).
See the Agent Desktop 1.0 SDK Specification's Use Cases section for ways to use this method.
Request
Syntax
window.bpspat.api.setDispositionByName(item_id, disposition_name)
Parameters
| Parameter | Type | Optional/Required | Description | Example |
| item_id | string | required | The interaction ID of the interaction | "EE55D97E-2705-49D1-A36D-34B3381DD416" |
| disposition_name | string | required | The disposition name to be set for the interaction | "Offer rejected" |
Response
Empty. In response to the request, the disposition is changed to the specified disposition name.