Calendar Settings

Configure Time Zone and Display Settings

The calendar can display multiple time zones at once to facilitate coordination between agent and customer locations.

1. Navigate to Settings > Calendar Settings, then click on Location.
2. Configure one or more of the following settings:
   • Select a day from the Start Week On drop-down menu to customize your calendar's Week and Month views.
   • Select your local time zone from the Time Zone drop-down menu.
   • To display multiple time zones at once:
     1. Enable the Display secondary time zone checkbox.
     2. Select a time zone (e.g. customer location, remote office, etc.) from the Secondary Time Zone drop-down menu.
        
   • Toggle on the Show Weekends switch to display Saturdays and Sundays in your calendar.
3. Press the Save button in the bottom right of the page.

Calendar with primary and secondary time zones displayed

Highlight Your Working Hours

1. Navigate to Settings > Calendar Settings, then click on My Availability.
2. Toggle the Enable working hours switch on.
3. Select the days you usually work (e.g. Monday to Friday). For each day, select your usual hours (e.g. 9 to 6).
   
4. Press the Save button in the bottom right of the page.

Calendar with working hours highlighted

Add or Edit Calendars

The Calendars section lists all public, team, and personal calendars you have access to.

1. Navigate to Settings > Calendar Settings, then click on Calendars.
   • Select an existing calendar to edit its time zone, color, and reminder settings.
   • Click New Calendar to create a new calendar and configure its name, time zone, color, and reminder settings.
     
   • Click Import to import an external calendar in iCal format.
2. Press the Save button in the bottom right of the page.< Previous | Next >