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• 5.19 • 5.3 • 5.8

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Completing and Terminating an Interaction

This method is used for completing and terminating interactions. There are four types of requests.

Requests

Set Disposition

Sets the disposition of the interaction

Syntax

window.bpspat.api.setDisposition(item_id, disposition)

Parameters

Parameter Type Optional/Required Description
item_id string required Specifies the interaction ID of the interaction
disposition string required Specifies the disposition to be set for the interaction


Terminate Interaction

Terminates the interaction.

Syntax

window.bpspat.api.terminateInteraction(item_id)

Parameters

Parameter Type Optional/Required Description
item_id string required Specifies the interaction ID of the interaction


Complete Interaction

Completes the interaction in after-call work.

Syntax

window.bpspat.api.completeInteraction(item_id)

Parameters

Parameter Type Optional/Required Description
item_id string required Specifies the interaction ID of the interaction


Complete Interaction with Disposition

Completes and dispositions the interaction.

Syntax

window.bpspat.api.completeInteractionWithDisp(item_id, disposition, notes)

Parameters

Parameter Type Optional/Required Description
item_id string required Specifies the interaction ID of the interaction
disposition string required Specifies the disposition to be set for the interaction
notes string optional Specifies notes to be added to the completed interaction


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