• 5.19 • 5.2 • 5.3 • 5.8

<translate>=Zendesk Integration Guide= Introduction

• About
• Audience
• Scope

Configuration

• Prerequisites
• Zendesk Integration Setup
• Single Sign-On Setup
• Screen-Pop
• Accessing Zendesk Data from Scenarios

Features and Usage

• Integrated Agent Desktop
• Built-In Softphone and Click-to-Call
• Live Chat and SMS
• Activity History
• Call Center Supervisor

Zendesk Scenario Examples

• Using Zendesk Integration Scenario Blocks
• Example Voice Scenario: Search for and Pop Zendesk Ticket
• Example Chat Scenario: Search for and Pop Zendesk User

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