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CRM Integrations

FPO

Oracle Service Cloud Integration Guide This guide shows you how to integrate Bright Pattern with Oracle Service Cloud to enable single sign-on, data-driven interaction routing, screen pop, activity history, and click-to-call functions.

Salesforce.com Integration Guide This guide shows you how to integrate Bright Pattern with Salesforce.com (SFDC) applications to enable single sign-on, data-driven interaction routing, screen pop, activity history, and click-to-call functions.

ServiceNow Integration Guide This guide shows you how to integrate Bright Pattern with ServiceNow IT service management software to enable seamless customer conversations using voice, messaging, email, and video.

Zendesk Integration Guide This guide shows you how to integrate Bright Pattern with Zendesk to use existing Zendesk data and records in conjunction with live chat, messaging, talk services, and analysis and reporting.


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