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From Bright Pattern Documentation
< 5.19:Agent-guide‎ | Work
Revision as of 00:24, 22 January 2019 by Tracy (talk | contribs) (Created page with "<translate> = Calls = * Overview * Accepting/Rejecting Calls *Agent-guide...")
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• 5.19 • 5.3 • 5.8

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Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent Desktop
    • Working in Agent Desktop
    • Accessibility
    • Calendar
    • Calls
    • Cases and Email
    • Chats
    • Contacts
    • Dashboard
    • Home Page
    • Knowledge Base
    • Mobile App Interactions
    • Outbound Campaigns
    • Quality Management
    • Screen-Pop
    • Search
    • States
    • VoicemailTutorials
  • TutorialsHelp
  • Troubleshooting

Calls

  • Overview
  • Accepting/Rejecting Calls
  • After Call Work and Dispositions
  • Conferences
  • Consultations and Transfers
  • Directory
  • Favorites
  • Follow-ups
  • Mute and Hold
  • Placing Calls
  • Recording and Voice
  • Redialing
  • Sending Numeric Information
  • Service Queue


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