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< 5.19:Agent-guide‎ | Work
Revision as of 00:44, 22 January 2019 by Tracy (talk | contribs) (Created page with "<translate> = Chats = * Overview Personal Chats * Group Chat *Agent-guid...")
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• 5.19 • 5.3 • 5.8

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Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent Desktop
    • Working in Agent Desktop
    • Accessibility
    • Calendar
    • Calls
    • Cases and Email
    • Chats
    • Contacts
    • Dashboard
    • Home Page
    • Knowledge Base
    • Mobile App Interactions
    • Outbound Campaigns
    • Quality Management
    • Screen-Pop
    • Search
    • States
    • VoicemailTutorials
  • TutorialsHelp
  • Troubleshooting

Chats

  • Overview

Personal Chats

  • Group Chat
  • Personal Chat

Service Chats

  • Accepting/Rejecting Chats
  • Audio/Video Chats
  • Canned Responses
  • Co-browsing
  • Creating Cases
  • Flagging Chats
  • Follow-ups
  • Forms
  • Multiple Chats
  • Sending Chat Messages
  • Terminate the Chat
  • Transfers


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