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5.19:Embedded-agent-desktop-sdk-specification
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Contents
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Embedded Agent Desktop SDK Specification
Introduction
Purpose
Audience
Embedded Agent Desktop API
General Information
Example SDK
Overview
Sample Code
Usage
What You Can Do with the SDK
Overview
Agent State
getState
setStatus
Dialing and Transfers
dialNumber
selectService
singleStepTransfer
singleStepConference
Completing and Terminating an Interaction
setDisposition
terminateInteraction
completeInteraction
completeInteractionWithDisp
Call Recordings Control
muteCallRecordings()
unmuteCallRecordings()
getCallRecordingStatus(callback)
startCallRecording(callback)
stopCallRecording(callback)
muteCallRecording(callback)
unmuteCallRecording(callback)