From Bright Pattern Documentation
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setStatus
Requests an agent routing state change (with or without a reason code). setStatus uses a callback function with command CHANGE_STATE to set the agent state and reason.
Note that the agent must be logged in to Agent Desktop in order to use setStatus. See this specification's Use Cases section for ways to use this method.
Syntax
window.bpspat.api.setStatus(status,reason_code="")
For example:
window.bpspat.api.setStatus('READY')
Parameters
| Parameter | Data Type | Required/Optional | Description |
| status | string | required | Specifies the agent state to be set |
| reason_code | number | optional | Specifies the reason for agent state change |
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