• 5.19 • 5.2 • 5.3 • 5.8

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• Introduction
• Purpose
• Audience

About the Application

• Scenario Builder Overview
• Scenario Builder Basics

Scenario-Building Exercises

• All Scenario Exercises
• Create a Basic Scenario
• Pop Case or Contact Information
• Chat Scenario That Uses Bots
• Block Specific Incoming Phone Numbers
• Distribute Surveys to a Percentage of Random Customers
• Route Callers to the Last Agent and Provide a Voicemail Option
• Voice Scenario Survey
• Use Conversational IVR in a Scenario
• Scenario Example

Downloadable Templates

• All Scenario Templates

Scenario Blocks Definitions

• Scenario Blocks

Reference

• Variables and Expressions
• Voice Prompts and Segments

Variables and Expressions

• Variables
• String Expressions
• Integer Expressions
• Floating Point Expressions
• Built-in Functions

Voice Prompts and Segments

• Voice Prompts
• Voice Segments

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