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• 5.19 • 5.3 • 5.8

満足度

満足度 ウィジェットは、個々のエージェントに関連する顧客満足度リアルタイムメトリック を表示します。次のメトリックが表示されます。:

• Demeanor
• Net Promoter Score
• Resolutions

Satisfaction user widget displaying an agent's statistics

Settings

Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Satisfaction settings are as follows.

Agent setting with Logged in User selected

Agent

The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.

Agent setting with user selected

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