エージェントログイン /ログアウトレポート
エージェントログイン /ログアウトレポートは、エージェントデスクトップアプリケーションのエージェントログインおよびログアウトに関連する情報を提供します。このレポートには、エージェント名、ログイン/ログアウトの時刻、エージェントが正常にログアウトしたかタイムアウトしたか、ログインの継続時間、作業に使った時間または "受付不可 "の時間などのメトリックが含まれます。
Metric Descriptions
The metrics of this report are organized into columns, which are described as follows.
Agent
The first and last name of the agent.
Login
The start time of the session (e.g., "09:04" for "9:04 a.m.").
Logout
The end time of the session (e.g., "09:39" for "9:39 a.m.").
Logout Type
Type of logout:
- self - agent logged out normally
- timeout - agent was logged out by timeout due to loss of the Internet connection
- supervisor - logout was forced by a supervisor
- system - logout was forced from the system side (e.g., agent's account was deleted from configuration or disabled)
Screen Recording
Indication of whether this session was recorded.
Login Time
Duration of the session in hours:minutes:seconds (e.g., "00:33:16"). The total Login Time (given in bold) includes the total time that the agent was logged in for all sessions on the given date.
Total Working Time
The total time that the agent had a status other than "Not Ready" during the session, in hours:minutes:seconds (e.g., "00:03:43"). The Total Working Time (given in bold) includes the total working time for the agent for all sessions on the given date.
Not Ready %
The percentage of total time when the agent was in the "Not Ready" state during the session (e.g., "2%"). The total percentage (given in bold) is the average amount of time spent in the "Not Ready" state across all of the agent's sessions on the given date.