指定時間キャンペーンレポート
指定時間キャンペーンレポートは、特定の発信キャンペーンの主なパフォーマンス指標を提供します。
メトリックの説明
このレポートのメトリックは、レポートで表示される順序で、以下の通り列に分けられます。
完了したレコード
完了したレコードは、レポート対象期間中に完了したキャンペーンレコードのうち、少なくとも1つの番号がダイヤルされたレコードの件数を示します。
除外されたレコード
除外されたレコードは、レポート対象期間中に完了したキャンペーンレコードのうち、発信禁止（DNC）リストとの一致またはフィルターの除外のために試行されなかったレコードの件数を示します。
ダイヤル済み
ダイヤル済みは、レポート対象期間中に試行されたキャンペーンコールの件数を示します。
平均コールレート
平均コールレートは、レポート対象期間中に試行されたキャンペーンコールの件数を、当期間の分数で割ったメトリックです。
応答あり
応答ありは、受信側が応答したキャンペーンコールの件数を示します。
ASR %
ASR % is the average success rate, which is shown as the percentage of answered calls relative to the total number of attempts.
Abandoned
Abandoned provides the number of campaign calls that were abandoned (i.e., terminated by the called party after answer while waiting to be connected to an agent).
Dropped
Dropped gives the number of answered campaign calls that were disconnected by the system.
Handled
Handled provides the number of campaign calls that were answered by agents
Avg Connection Time
Avg Connection Time is the average time in which the calls that were answered by the called parties were connected to agents.
Avg Handle Time
Avg Handle Time is the average time that answered calls to this service were handled by agents. This metric includes hold time and after-call-work time.
Avg Talk Time
This metric gives the average talk time for the calls to this service that were answered.
Avg Hold Time
Avg Hold Time is the average hold time for the calls to this service that were put on hold at any time during their handling.
Avg ACW Time
Avg ACW Time is the average after-call-work time for the calls to this service.
Occupancy %
Occupancy % refers to the percentage of time that agents spent handling calls of this campaign (including after call work) relative to the total working time (i.e., the time spent handling calls for all campaigns/services and time in the Ready state).
Max Agents
For each team associated with this campaign, Max Agents is the maximum number of agents logged on simultaneously within the given reporting subinterval.
Min Agents
For each team associated with this campaign, Min Agents is the minimum number of agents logged on simultaneously within the given reporting subinterval.
FTE
For each team associated with this campaign, FTE is the total login time of all agents during the reporting interval divided by the length of the interval.
Preview Records Viewed
Preview Records Viewed is the number of preview records that were reviewed by agents.
Avg Preview Time
Avg Preview Time is the average time the preview records were reviewed by agents.